FREQUENTLY ASKED QUESTIONS

WHY CHOOSE INSIGHT SURGICAL HOSPITAL

What is our nurse-to-patient ratio?

We are very proud of our excellent nurse to patient ratio: one nurse to four patients.

What makes Insight Surgical Hospital special?

Insight Surgical Hospital is so much more than a hospital. Our hospital provides a holistic approach to patient care.

The Insight brand also includes a medical campus in Flint, Michigan, which includes biomedical research, rehabilitation, and several mental, physical, and emotional health services. Insight and Insight Surgical Hospital provide all of these services under one roof, and our physicians can work together for your overall well-being.

Insight Surgical Hospital’s small, friendly, compassionate environment allows us time to focus on your individual needs and preferences.

What is the Insight Surgical Hospital building like?

Insight Surgical Hospital is a 20-bed specialty hospital. We have three operating rooms, one procedure rooms, and a clinic.

We are designed for patient safety and convenience. You will park just steps from the front door, and our registration desk is in the front lobby. There are no long walks in a giant parking lot, and no long treks inside the building.

We are easily accessible via freeway and are near both I-75 and I-696.

HOW DO I…

How do I schedule a clinic appointment?

Call (586) 427-1000 to make an appointment for gastrointestinal, back/spine, foot/ankle, or general surgical needs. Please note that we do not have a formal Urgent Care clinic.

How do I request special dietary items?

Our registered dietician can provide meals for diabetic, vegetarian, vegan, gluten-free, dairy-free, Halal, Kosher, nut-free, and nearly any other dietary needs. We welcome any questions you have! When our surgery scheduler calls you, we will ask about your dietary needs.

How do I tour the hospital before surgery?

We encourage patients to explore our facility prior to surgery. Call (586) 427-1000 and ask to schedule a pre-surgery tour.

How do I know if my insurance covers my care?

A member of our team will call you prior to your surgery to discuss costs.

How do I schedule my surgery?

Your surgeon’s office will work out the initial details, and ISH will follow up with you to finalize your surgery details.

How do I change the day of my surgery?

Patients who need to reschedule their surgery are required to call their surgeon’s office because their office staff will need to coordinate a new surgery date when the surgeon is available; this cannot be done by the hospital.

How do I change my clinic appointment?

Call the hospital at (586) 427-1000.

I don’t have a doctor yet. How do I find a surgeon who can help me?

We have many, many surgeons on staff and will refer patients as needed. Call (586) 427-1000, and we will do our best to match you with a physician who can help.

How do I access my health information online?

We use My Health Portal so you can access your health information. Your email must be on file with ISH, and you need your medical record number to register for My Health Portal. Registration is free.

FOR PATIENTS AND THEIR LOVED ONES

What should I bring to the hospital?

All patients should bring their photo IDs and insurance card(s). Patients who expect to stay at least one night should also bring their regular medications in their prescription bottles, as well as any special medical equipment (like a CPAP).

When is the hospital open?

Our hospital operates 24/7. Clinic and surgical visits are by scheduled appointment; Call (586) 427-1000 to make an appointment.

When are visiting hours?

Visiting hours are noon to 8 p.m. daily. Visitors to the patient bedside must be 18 or older. You or your physician have the option to restrict visitors if that is beneficial to your recovery.

How many visitors are allowed?

Patients may have an adult family member with them prior to surgery and after surgery when the patient is fully recovered. To support the patient’s recovery, visiting hours end at 8 p.m.

I have a cold. Can I still visit?

For the safety of our patients, loved ones who have a cold or other contagious illness are asked to stay home. You or your physician have the option to restrict visitors if that is beneficial to your recovery.

Can I bring flowers for my loved one?

For infection control purposes, flowers or living plants are restricted from the patient floor.

I am sick now. Can I make an appointment or walk in?

We do not have Urgent Care. Please contact your primary doctor, an Urgent Care facility, or an Emergency Room, or call 911 if you need help right away.

What if my loved one wants to be a patient but does not speak English?

Call the hospital and we will discuss options for care. We specialize in personal care and will do our best to arrange for an interpreter.

Are you near a bus stop?

There is a SMART bus stop right at our driveway.

Do I need someone to stay home with me after surgery?

Yes. Anyone receiving anesthesia must have someone stay with them for 24 hours after surgery.

Can you tell me my copay and deductibles ahead of time?

We will call you prior to your surgery to discuss your insurance coverage and your financial responsibility, if any.

ACCESSING HEALTH INFORMATION

What is My Health Portal?

This allows you to view your health information via the internet. You will need your medical record number (from your discharge paperwork), and your email needs to be on file with ISH. Information is generally available online for three months after your discharge.

What if I don’t have internet access or an email account?

The traditional way of accessing medical information is always available. Come in with photo identification to request copies of your medical records. There is a nominal fee per page. Call (586) 427-1000 for more information.

PURPOSE - CAUSE - PASSION - CARE

INSIGHT MEDICAL CAMPUS

Innovative, Comprehensive Neurological Care and Research Under One Roof.

REQUEST

INFORMATION

CONTACT US